Cleveland Fed Announces Officer Appointments

Federal Reserve Bank of Cleveland Announces Officer Appointments
The Federal Reserve Bank of Cleveland announces the following officer appointments to the Treasury Services' Tax Collections (T2C) team. T2C is the Federal Reserve System’s modernized service and platform for tax collections.

Clifford Croxall has been appointed group vice president in the Treasury Services Department.

In this role, he is responsible for all functions in the Transforming Tax Collections Program Management Office. Croxall joined the Cleveland Reserve Bank after serving 25 years with the Federal Reserve Bank of San Francisco, where he began as a business development payment services analyst. He held several positions of increasing responsibility in payment and treasury services, human resources, and information technology. Croxall’s most recent role was group vice president of the Orion program, for which he managed all of the technical implementation activities. Orion is the Federal Reserve System’s enterprise resource planning program involving finance, human capital, and procurement.

He holds a BA in real estate finance from San Diego State University and is a graduate of the Pacific Coast Banking School at the University of Washington.

Lisa Pacheco has been appointed vice president in Treasury Services. She will lead the Transforming Tax Collections program’s operations workstream.

In this role, she is responsible for developing all operational aspects of the program, including payment processing, settlement and reporting, customer and technical product support, incident and standard operating procedure management, business continuity, and business process changes.

Pacheco joins the Cleveland Reserve Bank from the New York Fed, where she has worked for more than 30 years. Most recently, she served as vice president in the Wholesale Product Office responsible for developing a comprehensive strategy for resiliency and incident management for Fedwire Services. Pacheco was also responsible for developing and implementing a foundational framework for evaluating non-traditional account and financial services requests for the New York Fed.

She holds a BBA in operations management from Baruch College.

Rick Alley has been promoted to assistant vice president in the Treasury Services Department, effective January 1, 2022. In this role, he will lead Transforming Tax Collections product operations and is responsible for processes that support product delivery related to customer service, research, analysis, user transition, and integrated partner preparedness.

Alley joined the Cleveland Reserve Bank in 2017 as a senior strategy analyst in the Treasury Services Department, for which he was responsible for researching, evaluating, recommending, and documenting new payment products to provide technical and business solutions to the US Treasury retail collections management area. He joined the T2C program as a product manager and led key initiatives to develop the program’s product roadmap, outlining priorities, scope, and technical details.

Alley holds a BS in business administration from Lake Erie College.

Tommi Wooten has been appointed assistant vice president in the Treasury Services Department. She will lead the Transforming Tax Collections product delivery work, prioritizing and guiding the program’s business initiatives that drive product, engineering, and infrastructure workflows.

Prior to joining the Cleveland Reserve Bank, Wooten most recently served as a senior vice president at KeyBank. In this role, she led the Consumer Payments and Lending Acquisition Group and was responsible for growing business through the branch, marketing, and digital channels. In her 20 years of experience in the financial services industry, Wooten has worked with several regional banks, holding leadership positions in sales, operations, strategic programs, and product management.

Wooten holds a BA in communication from Bowling Green State University and an MBA in organizational leadership from Tiffin University.

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is one of 12 regional Reserve Banks that along with the Board of Governors in Washington DC comprise the Federal Reserve System. Part of the US central bank, the Cleveland Fed participates in the formulation of our nation’s monetary policy, supervises banking organizations, provides payment and other services to financial institutions and to the US Treasury, and performs many activities that support Federal Reserve operations System-wide. In addition, the Bank supports the well-being of communities across the Fourth Federal Reserve District through a wide array of research, outreach, and educational activities.

The Cleveland Fed, with branches in Cincinnati and Pittsburgh, serves an area that comprises Ohio, western Pennsylvania, eastern Kentucky, and the northern panhandle of West Virginia.

Media contact

Doug Campbell, doug.campbell@clev.frb.org, 513.455.4479