Contact Us
Frequently asked questions
Banking and fraud
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Visit our Fraud Awareness webpage for information or view the following resources:
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Yes. Federal Reserve Banks do not maintain bank accounts for individuals at the Fed so there will never be a need to contact anyone from the public about bank account activity.
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As a consumer, you have the right to file a complaint against a financial institution you believe has acted unfairly or deceptively toward you, discriminated against you, or violated a federal consumer protection law or regulation. Visit federalreserveconsumerhelp.gov for more information and to file a complaint.
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- Visit federalreserve.gov to search enforcement actions.
- For other questions about bank supervision, email questions.banking@clev.frb.org.
Indicators and data
Vendors and suppliers
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The Cleveland Fed purchases goods and services from a diverse range of suppliers, including local small businesses. Set up a profile at service.ariba.com. A profile will allow the Cleveland Fed and other Reserve Banks to invite suppliers to bidding events.
You can also send the Bank a cover letter and your company's capability statement to CLEV.X.Purchasing@CLEV.frb.org. Use the same email address for all other procurement inquiries.
Checks, currency, coin, and savings bonds
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- Please contact your financial institution directly with the nine-digit number beginning with 04 that appears on the back of the check and ask them to initiate a trace.
- For US Postal Service money orders, call 866.974.2733
- For US Treasury checks, call 855.868.0151
- For other check questions, email public.information@clev.frb.org
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- Follow these steps: Mutilated Currency Redemption |Bureau of Engraving & Printing (bep.gov)
- If it’s coins you’re seeking to have replaced: Mutilated Coin Redemption Program | U.S. Mint (usmint.gov)
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The Fed does not provide currency and coin directly to the public. We distribute it to commercial banks, which in turn distribute it to the public. Questions about the availability of newly issued coins or bills should be directed to commercial banks.
Information about commemorative or special edition coins and coin sets and currency intended primarily for collectors and not for general circulation is available at Official Site of the United States Mint (usmint.gov). (Coins are produced by the US Mint. Currency is produced by the Bureau of Engraving and Printing but offered for sale by the Mint.)
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The Federal Reserve does not provide information about the collector value of coin and currency. Reputable currency and coin collectors or dealers can provide opinions about values of specific coins or bills.
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Visit lists of currently printed notes. The History and FAQs section has information about currency produced before the current roster of denominations. If you suspect currency is counterfeit, visit usdollars.usss.gov.
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These products and more are offered through the US Treasury’s treasurydirect.gov.
For information specifically about cashing savings bonds: Cash EE or I savings bonds — TreasuryDirect (Paper savings bonds are no longer redeemed at the Cleveland Fed or other Reserve Banks.)
For more general information on savings bonds, start here: Savings Bonds: About — TreasuryDirect.
Careers
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Visit our Careers webpage. We also offer paid internships to qualified college students and we hire research analysts to support the work of our research economists.
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Email payrollfunction@clev.frb.org.
Other questions
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Be the first to know when we've launched new research publications, indicators, and other resources. Visit our Subscriptions webpage to complete a form where you can choose one or more of our subscription options to receive regular updates and alerts from the Cleveland Fed.
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The Cleveland Fed’s Speakers Bureau offers access to experts who can offer insight on a broad range of topics. Fed speakers can give presentations, lead workshops, or serve as panelists, providing an exchange of ideas that fosters discussion and encourages audience involvement.
We work with professional, business, and civic groups.
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View our Education and Learning Center webpage for location, hours, and other information you need to know before you visit.
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Visit our Financial Literacy Resources webpage.
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Contact us through the form below or email clevwebcontentstrategy@clev.frb.org.
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Complete the form below, call us at 216.579.2000, or email public.information@clev.frb.org.
contact information
public.information@clev.frb.org
Phone
Cleveland Fed Transparency and Accountability Policy (TAP) Requests
Media Inquiries
Doug Campbell | 513.455.4479
Dani Carlson | 216.672.1264
Chuck Soder | 216.672.2798
Website
Contact us form
Locations
Cleveland Office
1455 E 6th St
(at the corner of E 6th and Superior)
Cleveland, OH 44114
Cincinnati Office
150 East Fourth Street
Cincinnati, Ohio 45202
Pittsburgh Office
One Oxford Centre,
Suite 3000
301 Grant Street
Pittsburgh, PA 15219
Mailing Address
P.O. Box 6387
Cleveland, Ohio 44101-1387
What to Do If You Suspect a Scam
Unfortunately, fraudulent activity and scams claiming to be involved with Federal Reserve Banks are a common occurrence. That’s why we want to be clear about the role of the Fed and the dangers presented by these schemes, and make you aware of some common forms they take.