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How to File a Complaint

As a consumer, you have the right to file a complaint against a financial institution you believe has acted unfairly or deceptively toward you, discriminated against you, or violated a federal consumer protection law or regulation.

Federal Reserve Board

The Federal Reserve Board (FRB) has consumer protection rule-writing authority and is responsible for enforcing federal consumer protection laws at state-chartered banks that are members of the Federal Reserve System, primarily those with assets of $10 billion or less.

Federal Reserve Consumer Help

The Federal Reserve Consumer Help website assists consumers who have a problem with a bank or other financial institution.

Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau (CFPB) is responsible for writing most federal consumer protection regulations. It examines bank and non-bank financial institutions with more than $10 billion in assets to ensure they are in compliance with those regulations.

Federal Deposit Insurance Corporation

The Federal Deposit Insurance Corporation (FDIC) primarily supervises state-chartered banks that are not members of the Federal Reserve System.

Office of the Comptroller of the Currency

The Office of the Comptroller of the Currency (OCC) primarily supervises nationally chartered banks with assets of $10 billion or less.

Fight back against fraud

Unfortunately, fraudulent activity and scams claiming to be involved with Federal Reserve Banks are a common occurrence. That’s why we want to be clear about the role of the Fed and the dangers presented by these schemes and make you aware of some common forms they take.

Banking Supervision, Credit Risk, and Statistics

Cleveland Fed employees in Banking Supervision, Credit Risk, and Statistics (SCS) assist the Bank in supervising and promoting the safety and soundness of banks and other financial institutions in our region.

Banking Supervision

As part of the nation's central bank, the Cleveland Fed supervises financial institutions in the Cleveland Fed's region. Our employees in Banking Supervision promote a safe and sound banking system, foster financial market stability, and support compliance with laws and regulations, including those relating to consumer protection.

Credit Risk

Credit Risk employees provide liquidity to the banking system, work to avoid losses that undermine the integrity of payment systems or the credibility of the Federal Reserve System, and facilitate the implementation of monetary policy.

Statistics and Analysis

Teams in Statistics and Analysis support monetary policymaking, supervision and regulation, and fiscal agency responsibilities through collecting, analyzing, and ensuring the quality of financial and banking structure information.