Cash Services

What we do

As the nation's central bank, the Federal Reserve System ensures that financial institutions have sufficient supplies of currency and coin to meet public demand. The Federal Reserve System operates 28 cash processing locations throughout the country, providing US currency and coin to financial institutions domestically and around the world. As of July 2022, US currency in circulation reached $2.30 Trillion worldwide.

Where we operate

Within the Fourth District, the Cleveland Fed maintains core Cash Services operations, employing a total of 90 full-time employees, in Cleveland and Cincinnati, plus a depot in Pittsburgh. Our service footprint extends beyond Fourth District boundaries, and we also operate depots in Buffalo, New York and Louisville, Kentucky to service financial institutions in those areas.

Cash Services in action

We strive to meet our customers’ demand for US currency through timely, accurate, well-controlled operations.

Watch the video below to understand how our automated guided vehicles moves money through each process of the cash life cycle and throughout our automated vault.

                                                                                                               Learn more

• Board of Governors: Currency and Coin Services
• Cleveland or Cincinnati Education and Learning Center
• Currency & Coin FAQ
• USCurrency.gov
• US Currency Education Program

Resources for Cash customers

Setting up and managing services

• Accounting Services Setup
• Cash Visibility
• End User Authorization Contact (EUAC) Support Page for FedLine® EUACs
• FedCash® Service Request Forms
• FedMail®
• Official Authorization List Form
• Order Deposit Tickets
  • Please provide the following information:
    • Bank name
    • Branch location
    • 9-digit routing number
    • 4-digit branch number

Business Continuity

If the normal provision of cash services is impaired, the Cleveland Fed will notify its customers via a broadcast message through FedLine Web.

If your regular currency and coin ordering channel is unavailable, you can place orders by telephone.

• Cleveland Cash telephone orders – currency and coin – 216.579.2274
• Cincinnati Cash telephone orders – currency and coin – 513.455.4241
• Customer Contact Center – 833.377.7827
• Web Support – 888.333.7010

If a Cleveland Fed office becomes inaccessible for an extended period, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits and may be directed to alternative pick-up and delivery points.

For more information, please visit our national Cash Services business continuity page at Business Continuity Resource Center.

Please incorporate this information as appropriate into your institution's business continuity plans.

Guides and resources

• Cash Services Manual of Procedures
• Deposit Visual Reference Guide
• FRB Holiday Schedules
• FRB Services Contaminated Currency
• Operating Circular No. 2
• The Bureau of Engraving & Printing Mutilated Currency Redemption

Contacts

Publications

• 2024 Diary of Consumer Payment Choice (frbservices.org)