Consumer Protection
The Federal Reserve is responsible for enforcing many federal laws -- including the Truth in Lending Act, the Community Reinvestment Act, and the Home Ownership and Equity Protection Act -- that protect consumers in their dealings with state-chartered banks that are members of the Federal Reserve System.
Consumers have the right to file a complaint against a financial institution they believe has acted unfairly or deceptively or has violated a law or regulation. A complaint may be filed with the Federal Reserve if it is the federal regulator of the financial institution in question; otherwise, the Fed will help by directing consumers to the appropriate regulatory agency.
For further guidance in filing a complaint, visit the Federal Reserve Consumer Help website.
